Multimedia Planet Srl, Italy

• Campaign management
• Customer care, help desk 

The Customer Centric solution analyzes client’s needs, sets up marketing campaign, and shows results and interpretation of the campaign through graphic interface. The solution is fully web enabled. 

The scope is to provide the customer with a CRM solution aimed to improve the knowledge of the client attitude, with the final target of developing a marketing strategy.

Main Functionalities  

• Planning of M&S campaign
• Marketing Campaign Management
• Survey Management
• Sales force support
• Sales Promotion
• KPI Dashboard
• Event Management
• Customer Satisfaction

The results of the above described activities are show on a graphic interface. The same application also supports processes such as contact centre management and web site management to be given in outsourcing by enterprises. 

www.multimedia-planet.com